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Terms & Conditions.

1.  ACCEPTANCE OF TERMS

These Terms and Conditions govern all design services provided by Rose Co by Design (“we”, “us”, “the Studio”) to the client named in the accompanying fee proposal (“you”, “the Client”).

Acceptance of the fee proposal, whether by signature, written confirmation, or payment of the deposit, constitutes acceptance of these Terms in full. Where a separate signed agreement exists between the parties, that agreement takes precedence over these Terms.

2.  SCOPE OF SERVICES

Design services are limited to those specifically described in the accepted fee proposal. Any work outside that scope is treated as additional work under clause 4.

Unless expressly included in the fee proposal, the following are excluded from our services:

  • Furniture ordering or holding of delivered items

  • Furniture install and fit off

  • Procurement of trade pricing or quotes

  • Building certification, engineering, or hydraulic consultant fees

Any of the above can be discussed and added to the scope by written agreement and, where applicable, an updated fee.

3.  FEES & PAYMENT

Fees are as set out in the accepted fee proposal and are payable in the instalments specified there, typically a deposit, a mid payment, and a final payment tied to project milestones.

Invoices are payable within 7 days of issue unless otherwise agreed in writing. Work on the next project stage will not commence until the corresponding payment has been received.

All fees are exclusive of GST unless stated otherwise. This proposal does not cover the cost of external documentation required by council or other stakeholders not specified within it.

4.  REVISIONS & ADDITIONAL WORK

Each design stage includes the revision allowance stated in the fee proposal. Changes requested after a stage has been signed off, or beyond the allowed number of revisions, are treated as additional work.

Additional work is charged at an hourly rate as specified in the fee proposal (or our standard rate where none is stated) and will not proceed without your written approval of the estimated cost.

5.  TIMELINES

Timeframes provided are estimates only. They may vary based on the size and complexity of the project, required approvals, and the responsiveness of key stakeholders including lessors, building owners, certifiers, and the Client.

Timelines do not include public holiday closures observed by the Studio, which will be communicated in advance where they affect a current project.

6.  CLIENT RESPONSIBILITIES

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To keep your project on track, you agree to:

  • Provide timely feedback and approvals at each design stage

  • Supply accurate site information, measurements, and brief details

  • Obtain any approvals required from landlords, body corporates, or other stakeholders

  • Advise us promptly of any changes to budget, scope, or timeline expectations

Delays caused by late feedback, incomplete information, or third party approvals are not the responsibility of the Studio and may affect the project timeline.

7.  INTELLECTUAL PROPERTY

All design concepts, drawings, plans, renders, 3D models, FF&E schedules, specifications and documentation prepared by Rose Co by Design remain the intellectual property of the Studio at all times, including after fees have been paid in full.

On full payment, the Client is granted a licence to use the completed documentation for the purpose of constructing and fitting out the project described in the fee proposal. This licence does not extend to reproducing the design for other sites, marketing or resale without our written consent.

Copyright in all photographs, video and renders of the project taken or commissioned by the Studio belongs to Rose Co by Design. We may use them in our portfolio, website, social media, advertising, awards, media and supplier collaborations without time limit. By accepting these Terms, you agree that project designs and imagery may remain published, and that we are not obliged to remove them on request.

8.  CANCELLATION, TERMINATION & DELAYS

Either party may terminate a project by written notice. Fees for work completed up to the date of termination remain payable.

The deposit is non refundable once design work has commenced, as it secures your place in our project schedule and covers work already undertaken.

Where a project is placed on hold or delayed at the Client's request, Rose Co by Design will be compensated in full for all work completed up to the date the hold or delay takes effect. Placing a project on hold does not entitle the Client to a refund of fees already paid, and resuming a paused project may be subject to our availability at the time.

9.  LIABILITY & DISCLAIMERS

We design to the best of our ability to align with the budget discussed with you at the outset of the project. Where the design process leads to a requested increase in scope or specification that may affect budget, we will inform you as this arises so you can make an informed decision before proceeding.

We cannot guarantee that the design will fully align with your budget until a builder's quote has been finalised. Builder pricing varies between companies, and the cost of construction and materials changes constantly due to market conditions outside our control. Rose Co by Design accepts no liability for a design being over budget, or for any discrepancy between an indicative budget and the final quoted or actual construction cost.

We take care to deliver considered, accurate design documentation, but we cannot guarantee that final construction costs will align with any indicative budget discussed during the design process, due to fluctuating material costs and market conditions.

We are not liable for delays, defects, or costs arising from the work of third party trades, consultants, or suppliers engaged directly by the Client or another party. No refunds or redesigns at our expense will be offered where a final build cost exceeds an earlier estimate.

10.  CONFIDENTIALITY

Any personal, business or project information you share with us is treated as confidential and handled in accordance with our Privacy Policy.

11.  USE OF ARTIFICIAL INTELLIGENCE

Rose Co by Design uses artificial intelligence tools as part of our internal studio workflow, including for research, drafting, and administrative tasks. We want you to understand how this does, and does not, involve your information.

Your personal details are never input into AI tools. This includes your name, home or site address, and phone number.

If you have any questions about how we use AI tools in our studio, or wish to discuss this further, please contact us using the details in clause 13.

12.  GOVERNING LAW

These Terms are governed by the laws of the State of Queensland and the parties submit to the exclusive jurisdiction of its courts.

13.  CONTACT

For any questions regarding these Terms, please contact us:
 

Rose Co By Design
 

Email: hello@rosecobydesign.com.au

Phone: 0421 662 102

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